By subscribing to Games Unlimited through this VoucherPlus promotional site you will be entered into a competition to win the displayed prize. Competition terms can be found below. This is a subscription service costing R21/day. You can stop the service at any time by sending STOP to 40841. Help: email@example.com or 0115074630. You agree to receive related promotions from Red 27 Mobile and its partners by using this service. You can opt out of these messages by sending OPT-OUT to 40841. To use this service you must be over 16 and have the billpayers permission. This service is provided by Red 27 Mobile.
This service is brought to you by Red 27 Mobile Ltd, who are completely independent from, and in no way affiliated with all brands featured herein. Trademarks, service marks, logos (including without limitation, the individual names of products & retailers) are the property of their respective owners.
This offer is promoted completely independently from and brands and their associated companies featured on this site and in any advertising leading to this site. We are not affiliated or endorsed by them nor do we purport to be associated or connected with them, their affiliates or to be acting on their behalf.
Age 16+ or over. This is a subscription service that will cost R21/day until you send stop to 40841 to unsubscribe at any time. This service offers a digital entry to a competition as a promotional incentive for your Games Unlimited content service, with the first entry being made in the draw in the current year so long as the entries have been submitted prior to the closing time. Enter today for a chance to win the advertised prize.
Here's how it works: Enter your number carefully on this website and you will be prompted to confirm your entry. Follow the instructions you receive on screen and on your phone via text to confirm that you would like to enter the competition. At this point you will enter the prize draw on the first day of each year where one correct entrant will be selected at random to win their choice from the advertised prizes. For more information about prizes please see the prizes section of these terms. For each day that you remain subscribed to the service you will receive an additional entry into the competition so long as you are successfully billed by the service. Therefore the maximum number of entries you can have in the competition will be the number of days remaining in the year. You can stop at any point, by sending STOP to 40841 or follow the instructions you will receive on your phone. The draw closes at 23:59:59 on the last day of each year. The new draw entry period starts immediately afterwards. You will be automatically entered into the subsequent draw if you remain a subscriber to VoucherPlus. We may send promotional messages about our services. Users can reply STOP at any time to opt-out. Ts and Cs apply, so please read them! Entry implies acceptance of the Ts and Cs and confirmation that you are the bill payer, or have the bill payer's permission. VoucherPlus is a brand of Red 27 Mobile Ltd. Helpline or to opt out of promotional messages: 0115074630.
Our policies and procedures are constantly under review in an effort to provide a good level of customer service. From time to time we may update our Terms and Conditions and Privacy Policies to improve the user experience and to comply with legal and regulatory obligations. Therefore, we recommend that you occasionally revisit these terms in order to familiarise yourself with any amendments or changes to service policies.
Competition entry featured on this site is a promotional incentive as part of your access to Games Unlimited.
Entrants may enter the competition where available via: - This website (either through desktop version or mobile version) - SMS
The competition entry period runs from 00:00:00 on the first day of every year until 23:59:59 on the last day of each year until further notice. Confirming an entry on this site implies consent to, and acknowledgement of these terms and conditions. Winners will be drawn within 7 days after the competition ends. All subscribers who do not send stop to the billing shortcode (or are not otherwise stopped by our Customer Services Team) before the commencement of the following competition period will automatically be entered into the following competitions. (For the avoidance of doubt, the billing shortcode is the number that appears in the 'from' line on each text received from the competition). The featured main prize is unique to VoucherPlus and will not be promoted under any other brand. From time to time, VoucherPlus reserves the right to replace the prize offered with one of a similar or higher value (See further details on the prizes offered in the Prizes section of this page). To UNSUBSCRIBE just reply 'stop' to any of the competition messages or visit the Contact Us section of this website.
To UNSUBSCRIBE just reply 'stop' to any of the competition messages received on your handset. This text message is not case sensitive, however any other variation of this text may not be accepted (E.G. Please stop). Please only consider the subscription successfully stopped once you have received a FREE reply text message from the same shortcode, to the effect of All services on this shortcode are now stopped. To rejoin the service, sign up again through the website that you originally signed up from. Customer Services 0115074630. If you have not received a text message to this effect then please contact us to confirm your subscription has been cancelled. If you are subscribed to more than one shortcode, you must send a stop request to each shortcode to end all subscriptions.
4.1. By giving your mobile number to us through the internet or any other promotions, you will gain entry to the selected competitions from VoucherPlus. You agree that any information you provide through our website or otherwise is true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times. We reserve the right to request verification of your age, identity and contact details.
4.2. If you have entered via the internet, after submitting your mobile number to us via one of our online promotions, you will receive a text message asking you to validate your entry by responding via text message. It is very important that you respond as indicated, as it is at this point that you will be entered into the competition for a chance to win the selected prize. If you do not validate your entry in the correct manner you will not be entered into the competition and therefore will not be considered for any prize. Alternatively, users on a mobile device with a 3G connection will be able to join the service by following the instructions on the site and clicking to confirm their desire to enter the competition
4.3. Once you have validated your entry, you can send "STOP" which will opt you out of the ongoing subscription and receiving any further premium rate charges, but will keep you in the main draws for that year's prize. A free 'cost reminder' message is sent to the handset. This will reconfirm the service you have joined, the costs involved, and remind you how to cancel your subscription so that you no longer take part in the competitions. Please ensure that you save this message on your phone for future reference.
4.4. You will then receive an additional entry into each of the competitions every day if you are successfully billed for your service access each day (using the day of your original entry into the competition as the starting point) until you send a stop request. All wekly subscribers can make up to 365 entries per year (depending on the number of days their subscription is active that year).
4.5. All single entry prices for one-off entries into our competitions are promoted individually.
4.6. Each year, one mobile number will be randomly selected from all the correct entries to win the prize. They will then be contacted by the Competition Manager. Only users who have successfully been billed at least once during the entry period for the prize draw will be eligible for the draw. Winners of the competition will be contacted on the number they have used to subscribe to the service. If there is no answer on the first attempt to call then the featured prize will be forfeited and the Competition Manager reserves the right to draw another winner at random.
4.7. Where credit is not available to successfully bill the premium rate charges, for example Pay As You Go (Pre-Pay) mobile users, the usre may not be billed at the promoted time; however further attempts will be made to bill the user.
4.8. Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. However the promoter will ensure that no NEW premium messages are generated by the promoter after receipt of a valid stop command. All STOP commands are answered by a free text confirming the STOP command and the cancellation of the subscription as explained in the Unsubscribe section of this page.
4.9. For a list of winners please write to the address below. No correspondence will be entered into regarding winner's selection.
4.10. We will endeavour to dispatch the selected prizes within 21 days of contacting each winner. Our helpline is 0115074630. Please call us with any comments you may have regarding our competitions. You can also use this number to unsubscribe from the service. Once you stop subscribing by either this method or by sending "STOP" to the billing shortcode, you will not be eligible for any future draws unless you join another of our competition services at a later date.
4.11. The competition is only open to entrants aged 16+ years and above. Winners may be asked to provide proof of date of birth before being awarded a prize (Such proof must include birth certificate, passport or driving licence). Winners failing to supply adequate proof of age will forfeit the prize and another winner will be drawn.
4.12. Winners may be offered a further cash incentive to provide a photo or video of themselves with their prize. By submitting this material to VoucherPlus the user relinquishes all ownership rights of this content and in doing so gives VoucherPlus the right to use this content in promotional material. This content will only be used to promote VoucherPlus competitions.
4.13. Employees of Red 27 Mobile Ltd and its associated and contracted companies, their families, individuals monitoring this competition service for or on behalf of mobile network operators or regulators and anyone connected with the provision of this competition, or those ineligible to enter under any other clauses in these terms, may not participate in this competition.
4.14. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.
The below information applies only if the prize is promoted in the competition you have entered. If you are unsure what prize is on offer for the competition service you are participating in, please contact us for clarification. Proof of the prizes can be inspected at the promoter's offices by appointment. Winners will be notified by telephone or sms message. Reasonable attempts will be made to notify prize winners in order to award related prizes. Should winners fail to respond to winner notifications, prizes will be deemed unclaimed and forfeited. For the avoidance of any doubt, only one winner will be drawn each year. The winner will have a choice of any of the advertised prizes listed below. Further prizes may be added to this list at any point without notifying the customer: R10K Shopping Voucher; This competition is completely independent from all brands featured herein. Trademarks, service marks, logos (including without limitation, the individual names of products & retailers) are the property of their respective owners. Winners may receive the prize value as a cash payment (processed electronically).
6.1. The Liability of the promoter and its managing company shall be limited to the amount of the subscription charges actually paid.
6.2. We shall not be liable:For any loss or damage that we could not have reasonably been expected to foresee at the start of the agreement, or for any loss of or corruption to data, systems, equipment, or For the actions of any independent third parties in connection with the draw, in particular the determining of the validity of a potential winner and any unforeseen circumstances that may prevent the draw from taking place.
6.3. In respect of any insured prize, the liability of the promoter and its managing company shall be limited to the sums actually recoverable under the applicable insurance policy.
6.4. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by our negligence.
7.1. By giving us your mobile number and email address, you agree for VoucherPlus and its managing company to send you either an occasional email or text, notifying you of the latest offers and promotions available from our group. If you ever wish to be removed from any of our email/text broadcasts, you will have a link provided on each email saying 'UNSUBSCRIBE'. Alternatively you can call our helpline on 0115074630. Once you do this, you will be removed from future broadcasts within 28 days of your request.
VoucherPlus reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms & Conditions.
The promoter is VoucherPlus, a brand name of Red 27 Mobile Ltd, Tel 0115074630.
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.
We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.
Any and all complaints will be dealt with appropriately, and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. Customer service calls may be recorded and our staff reserve the right to terminate any call in which they feel abused or threatened. The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.
How to make a complaint
All complaints can be made by telephone, in person (by appointment), in writing or by email using the below information:
Red 27 Mobile Ltd
For your complaint to be properly registered please provide us with the following information:
Your full name, preferred contact method, number and email address Your postal address, so that communication in writing can be made where necessary Full details of the complaint including any dealings you may have had with us, or any of the services we provide. We would suggest you advise of what happened, when it happened, who you dealt with if anyone, what you would like further clarification on, why you think what has happened is wrong and what you would like us to do to put things right.
All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.
People who can complain A complaint can be made by either someone who has received services from or relating to Red 27 Mobile Ltd, or a representative of the above described service user. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.
After a complaint has been made Where a complaint is made in person or over the telephone: A written record of the complaint will be made and kept, which can be provided upon request. A recording of the phone call will be made where possible. All complaints will receive a response within 1 working day, however if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:
You understand how to progress your complaint and are kept informed of this. You are made aware of the outcome of your complaint promptly. Your complaint and the information you provide to us is treated in confidence. We will tell you what steps we intend to take to remedy any complaint that is upheld. Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:
The complainant can give a valid reason for not making the complaint sooner, and Despite the delay, it is still possible to investigate the complaint effectively and fairly It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private.
All complainants have the right to refer their complaint on to the appropriate governing body if they are unhappy with the outcome of our investigation, however this referral must be made by the complainant and will not be made by Red 27 Mobile Ltd on the complainant's behalf.
All complainants will be given the opportunity to receive an acknowledgement letter or email upon request. This will discuss not only the complaint itself, but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.
Once a complaint has been dealt with
Once investigations have been completed, upon request, a report can be provided which includes:
A detailed explanation of how the complaint has been considered The conclusions reached, including any and all remedial action needed, and Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed A letter/email will be sent to the complainant where necessary, confirming all of the above information and reminding them of their right to take the matter further if they are unhappy with the outcome. In circumstances where the response/final outcome of the investigation is not ready within 10 working days we will notify the complainant accordingly and explain the reason why. Help: firstname.lastname@example.org or 01105074630. Waspa